Frequently Asked Questions
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PermitPal is an AI-powered compliance platform that turns hours of manual zoning and sign-code research into instant, citation-backed answers. Enter an address, we return the rules – wall, monument, window, EMC, etc.
Regional and national sign companies, permit expeditors, architects, and project managers who are tired of digging through city PDFs or waiting on city clerks. If you run fewer than five checks a month or more than a hundred, there’s a plan for you.
Every lookup (one address → one zoning district → full sign regulations) costs a credit. Plans include a bundle of credits each month, and you can buy more at a flat rate when you go over. Nationwide coverage is included in every tier – no per-state upsells, ever.
A single search of one address or parcel. We geo-locate, match the zoning layer, and return sign-specific rules with citations. You’ll only burn another credit if you run a different address.
Flex and Pro plans have no seat limits – invite as many team members as you need at no extra cost. Credits are shared across your entire team. Enterprise plans include custom team structure options – contact sales for details.
We simply add the overage rate to your next invoice – $10 on Flex, $5 on Pro, $3 on Business. No throttling or surprise plan upgrades.
Absolutely. Plan changes take effect immediately and are prorated to the second. If you cancel, service continues until the end of your billing cycle.
Click “Request City” after a search – our data team usually onboards new cities within 48 hours but often much faster.
Every rule is pulled from municipal code, zoning map, or adopted ordinance. The AI summary shows inline citations so you can verify in a single click.
Yes we offer API endpoints for bulk lookups, and embedding data into your internal dashboards. This feature is only available on the enterprise plan.
Create custom web templates to view permit data your way, or send us your Excel forms for white-glove template creation. During searches, generate completed Excel files with one click – no manual data entry required.
Yes! Flex and Pro plans allow unlimited team members at no extra cost. Everyone shares the same credit pool and can collaborate on templates. Team owners manage members and track usage. Enterprise plans offer custom team structure options.
Yes! You can search by entering latitude and longitude coordinates directly. Perfect for undeveloped sites or when you only have GPS data. The system will find the jurisdiction and zoning just like with regular addresses.