Privacy Policy

This privacy policy (the "Privacy Policy") explains the information PermitPal, Inc. ("PermitPal", "we", "our" or "us") collects, how we use and share it and your rights in connection with your access to and use of www.permitpal.io and related services (collectively, the "Service"). If you are a customer, you are also governed by the PermitPal Subscription Service Agreement or a separate binding agreement, as applicable.

By accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. If you do not want to agree to the Terms of Use or the Privacy Policy, you must not access or use the Service.

PermitPal may modify this Privacy Policy from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the policy in a material manner, we will let you know by updating the Privacy Policy on our website (including by updating the 'last modified' date at the bottom of this page). Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. You are bound by any changes to the Privacy Policy when you use the Service after such changes have been first posted.

Information Collection from Users:

When you use the Service (i.e., visit the website, enroll for a free trial or purchase a subscription), we collect information from you and from automated technologies.

Information You Provide:

The types of information you may provide, depending on whether you enter into a binding agreement with PermitPal for access and use of the Service pursuant to a free trial or a full registered account ("PermitPal User"), may include, but is not limited to:

• Personal information, including information necessary to register your account
• Your name, postal address, phone number, and email address
• Company information and permit application data
• Payment information (processed securely through Stripe)
• Communications with our support team
• Information of third parties, such as information of others you may provide to us, such as the email address of someone you invite to collaborate or a third party referral

Information from Automated Technologies:

We also automatically collect certain information when you use our service:

• Usage data and analytics
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our services
• Process permit applications and track their status
• Send you important updates about your applications
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience
• Comply with legal obligations

Categories of Third Parties with whom We Share Information

Depending on your interaction with the Service, we disclose information collected about you as described above in Section 3. We do not sell your personal information to third parties.

We may also share your information:

• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage with trusted cloud providers

We work with trusted third-party services to provide our platform:

• Auth0: For secure authentication
• Stripe: For payment processing
• PostHog & Umami: For analytics
• Cloud Infrastructure: For data storage and processing

These services have their own privacy policies and we recommend reviewing them.

We use cookies and similar tracking technologies to improve your experience on our platform. These help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve site performance and functionality

You can control cookies through your browser settings, but disabling them may affect your ability to use certain features.

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing
• Data portability where applicable

To exercise these rights, please contact us at privacy@permitpal.io.

We retain your information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Active account data is retained while your account is active
• Permit records are retained as required by law
• Analytics data is retained for up to 2 years

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

PermitPal is based in the United States. We provide this Service for use only by persons located in the United States. We make no claims that the Service or any of its content is accessible or appropriate outside of the United States. Access to the Service may not be legal by certain persons or in certain countries. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this privacy policy or our data practices, please contact us at: